Getting in Touch

How do I contact Customer Service?

The fastest way to get your questions answered is in this section. If you need something else, feel free to reach out via our Contact page or email us at

Are you hiring?

We are honored to be considered as your potential future work fam! We share new job offers via LinkedIn, so make sure to follow us there and you’ll be the first to know when we have new positions available.

Do you work with influencers?

Are you a social media influencer and want to collaborate with us?

We love to meet hair-obsessed beauties like you! Send us a message to and our team will get back to you soon.


Are you doing a giveaway on your social media? We’ll love to hear about it! Leave us a message with all your relevant information at


What is your return policy?

To read our full refund policy click here.

Can I change or cancel my order once it has been placed?

If you need to make a change or cancel an existing order, please contact and include your order number and name.


How much money will I pay for shipping and handling?

We offer FREE standard shipping and handling.

Do you ship worldwide?

We currently only ship within the United States, but we’re working on delivering great hair to more countries. Stay tuned by subscribing!

Once I place my order, can I change the delivery address?

If you have made an error entering your shipping address or need to make a change, please cancel your order as soon as possible. If you are no longer able to do so, please reach out to and we will do our best to assist. 

Where's my package?

Once an order has shipped, you will receive an email with tracking information to easily track your package. Please check your spam folder if you haven’t received our email. If you have not received an email, please contact us at

What if my package arrives damaged?

If your product is damaged, broken, or we shipped the wrong item, please email and share some pictures with us. We will take extensive measures to minimize such errors during fulfillment and will send a replacement right away!


What forms of payment do you accept?

We currently accept Visa, Mastercard, Discover, American Express, Paypal, and Visa. We will enable new options soon.

What can I do if my payment is declined?

Please select another payment method or wait a few minutes, we’ll save your order for you for a bit!

Can I remove a saved payment method?

Absolutely! Go to your account, select “saved payment methods,” delete the one you want to remove and add another one to continue with your order.

How can I review my order history?

Please log in to your Lu account to view your order history.

Will I have to pay taxes and duties?

You will be taxed during checkout according to your state's laws and regulations.


Who is Lu™?

LatinUs Beauty (Lu) is a haircare brand developed by Latinos for the modern Latina. Fueled by science and inspired by Latino natural remedies passed down through generations, Lu is on a mission to conceive the next frontier of what your hair products should do for you. Lu is proudly made in California. Learn more about our story and meet our team!

As part of the Lu story, we created a novela series called Lu: The Power Of Us™. Lu is a young Latina woman who graduated from UCLA and is driven by her family values and traditions. She develops a haircare line specially designed to empower women through their hair, making every hair mood and hairstyle possible. 

Who is your CEO?

We are led by an amazing woman, Carol Teter.


What are the boxes made out of?

100% recyclable cardboard with a speck of love.

Is your packaging recyclable?

Yes, and may we say we love that you care about this?! We chose the most recycled plastic on the planet, PET, and are working on making our packaging even more eco-friendly in the future.

Do you have a package return program?

We are working on new, exciting ideas to have a win-win return program. Stay tuned by subscribing to our newsletter!


Do you have a Media Kit?

We sure do! Please send us an e-mail to to know more.

I need to interview one of your team experts. Who can I reach out to?

Thank you so much for your interest in our brand! We can arrange an interview with our hair care experts. Please send us a message to