Account & subscription

What are the benefits of having an account?

Besides launches, discounts, promo codes, and all the goodies, you mean? You’ll be a member of our community of powerful women, who inspire and challenge us on a daily basis. Our community is perhaps the greatest part of Lu Beauty™ and that’s thanks to women as incredible as you.

How do I create an account?

We don’t like complicated processes so we made it easy for you:

1-Click the icon that says "Account"

2-Enter your Name and your Last Name

4-Provide a valid email account

5-Create your password

6-Verify that you’re not a robot

7-You'll receive a confirmation email to activate your account, and you're in!

In your account, you can save and edit your billing address. You can also add up to 5 different addresses and update them without any problem.

What can I find in my account?

If you head over to your account page, you’ll find your account info, shipping address, payment info, and your order history.  

Is my information secure?

We got you! We would never sell your information and we go through extensive measures to protect all sensitive data with strong encryption and continuous process improvement. Your hair, and your data, are safe with us.

I’m having trouble logging into my account, how do I recover my password?

No need to worry! Access the Account Recovery form on the password-assistance page by selecting "I don't remember my password”. 

How do I subscribe to Lu's emails?

You can subscribe to our emails by clicking on our SUBSCRIBE form and entering your email address. It’s that simple because we know there’s a lot of world-running you need to do out there. 

How do I cancel my subscription?

How did we miss the mark? Please let us know in the form attached after clicking here: [UNSUBSCRIBE].


Back to FAQS