FAQS

  • Mother's Day Promo (May 4th through May 28th, 2021)

    MOTHER'S DAY PROMO SPECIFICS Treat your mom to transformative haircare! For every order placed between May 4th to 28th, use the discount code: LUM...
  • Contact us

    How do I contact Customer Service? The fastest way to get your questions answered is in this section. If you need something else, feel free to reac...
  • About Lu™

    Who is Lu™? In the novela series, Lu: The Power Of Us™,  Lu is a young Latina woman who graduated from UCLA, and she is driven by her family values...
  • Media

    Do you have a Media Kit? We sure do! Please send us an e-mail to orders@latinusbeauty.com to know more. I need to interview one of your team expert...
  • Account & subscription

    What are the benefits of having an account? Besides launches, discounts, promo codes, and all the goodies, you mean? You’ll be a member of our comm...
  • Products

    What products do you offer? We have three hair care collections: Freedom, Control, and Rescue. Every collection contains shampoo, conditioner, and ...
  • Billing

    What forms of payment do you accept? We currently accept Visa, Mastercard, Discover, American Express, Paypal, and Visa. We will enable new options...
  • Returns

    What is your Return Policy? Refunds. We want you to be completely satisfied with your Lu products! If you feel that a product you purchased doesn't...
  • Packaging

    What are the boxes made out of? 100% recyclable cardboard with a speck of love. Is your packaging recyclable? Yes, and may we say we love that you ...
  • Shipping

    How much money will I pay for shipping and handling? We offer FREE standard shipping and handling. Do you ship worldwide? We only ship within the ...