FAQS

  • Contact us

    How do I contact Customer Service? The fastest way to get your questions answered is in this section. If you need something else, feel free to reac...
  • About Lu™

    Who is Lu™? In the novela series, Lu: The Power Of Us™,  Lu is a young Latina woman who graduated from UCLA, and she is driven by her family values...
  • Media

    Do you have a Media Kit? We sure do! Please send us an e-mail to orders@latinusbeauty.com to know more. I need to interview one of your team expert...
  • Account & subscription

    What are the benefits of having an account? Besides launches, discounts, promo codes, and all the goodies, you mean? You’ll be a member of our comm...
  • Products

    What products do you offer? We have three hair care collections: Freedom, Control, and Rescue. Every collection contains shampoo, conditioner, and ...
  • Billing

    What forms of payment do you accept? We currently accept Visa, Mastercard, Discover, American Express, Paypal, and Visa. We will enable new options...
  • Returns

    What is your Return Policy? Refunds. We want you to be completely satisfied with your Lu products! If you feel that a product you purchased doesn't...
  • Packaging

    What are the boxes made out of? 100% recyclable cardboard with a speck of love. Is your packaging recyclable? Yes, and may we say we love that you ...
  • Shipping

    How much money will I pay for shipping and handling? We offer FREE standard shipping and handling. Do you ship worldwide? We only ship within the ...