FAQS

How do I contact Customer Service? The fastest way to get your questions answered is in this section. If you need something else, feel free to reach out via email,...

Who is Lu™? In the novela series, Lu: The Power Of Us™,  Lu is a young Latina woman who graduated from UCLA, and she is driven by her family values...

Do you have a Media Kit? We sure do! Please send us an e-mail to orders@latinusbeauty.com to know more. I need to interview one of your team experts. Thank you...

What are the benefits of having an account? Besides launches, discounts, promo codes, and all the goodies, you mean? You’ll be a member of our community of powerful women, who...

What products do you offer? We have three hair care collections: Freedom, Control, and Rescue. Every collection contains shampoo, conditioner, and a third step that could be either a leave-in...

What forms of payment do you accept? We currently accept Visa, Mastercard, Discover, American Express, Paypal, and Visa. We will enable new options soon. What can I do if my...

What is your Return Policy? Refunds. We want you to be completely satisfied with your Lu products! If you feel that a product you purchased doesn't perform the way you expect,...

What are the boxes made out of? 100% recyclable cardboard with a speck of love. Is your packaging recyclable? Yes, and may we say we love that you care about...

How much money will I pay for shipping and handling? We offer FREE standard shipping and handling. Do you ship worldwide? We only ship within the United States, but we’re working...